Refund and Cancellation Policy

NotiSynk is offered for professional and business activity, and every paid purchase asks you to confirm that. Except where this policy or the law says otherwise, fees are not refundable.

Nothing in this policy limits any cancellation, withdrawal, refund or other right that applicable law does not permit the parties to exclude. Where such a right applies to you, it applies in addition to this policy and prevails over anything below that conflicts with it.

A Workspace may request a refund within 30 calendar days of the start date of its Workspace billing subscription. After that period the request is refused automatically, and a request is also refused once the Workspace billing subscription has expired.

Because the window runs from the start of the subscription rather than from each charge, a renewal charge taken after the window has closed is outside it. A charge that is duplicated, unauthorised or incorrect is a different matter and is dealt with under section 6.5 whenever it happened.

Being inside the window means the request will be reviewed, not that it will be approved. We look at how the Workspace has been used, the support history, whether there was a service defect, and whether the account has been used in breach of the Terms.

• Renewal charges taken after the refund window has closed, unless the charge is duplicated, unauthorised or incorrect.
• Unused time remaining after you cancel or move to a lower plan. A scheduled downgrade from Max to Premium does not create a refund or a credit for the rest of the paid period.
• Fees for a period during which you continued to use the paid features knowing the charge had been taken.
• Taxes, bank charges, currency-conversion costs and other third-party amounts that NotiSynk does not receive and cannot recover.
• Subscriptions on an account suspended or ended for fraud, abuse, unlawful messaging or a material breach of the Terms.
• Free, Premium Testing, promotional access and anything else provided without payment. Premium Testing is not a purchase and is never sold.

Lebanese law treats a person who acquires a service for purposes other than their professional activity as a consumer, and gives a consumer ten days to reverse a distance contract. That right is subject to exceptions set out in the same law, and two of them bear directly on a subscription like this one: it does not apply to the purchase of software services online unless the software is not functional, and it does not apply where the consumer has already had the benefit of the service inside the ten days.

In practice, that means a NotiSynk subscription you have started using is unlikely to attract the ten-day reversal right, but a subscription that does not work is a different case and is treated under section 6.5. If you consider that the right applies to your purchase, say so when you write to us and we will deal with it on that basis.

Whatever the position, the refund window in section 6.2 is available to you as well, and it is longer than ten days.

If you were charged twice for the same period, charged after cancelling, charged an amount that does not match what checkout showed, or charged for a plan you did not buy, tell us and we will correct it. This is not subject to the refund window.

If a paid feature you bought does not work and we cannot make it work in a reasonable time, tell us. Depending on what went wrong we may fix it, extend the paid period, or refund the part of the fee that relates to the period the feature was unavailable.

Use the refund workflow in the billing area of your Workspace, or write to info@notisynk.com. Include the Workspace, the charge or invoice you are asking about, and why. Never send complete card details; we do not need them and cannot accept them.

One refund request can be open at a time for a Workspace. Submitting the form twice does not create a second request.

We acknowledge the request and may ask for what we need to look into it. An approved refund goes back to the payment method that was charged, through the payment provider. How long the money takes to appear is controlled by the payment provider and your bank, not by NotiSynk.

A request that has been submitted but not yet completed is not a completed refund, and the billing area shows it as pending until the payment provider confirms it.

When a refund completes, the paid plan ends. The Workspace moves to Free and, if it is over the Free limits, enters the downgrade-resolution period described in the Payment and Subscription Policy. A refund does not delete your Workspace data, and recorded revenue data on Max is preserved.

Cancelling is not the same as a refund. Cancellation stops the next renewal and takes effect at the end of the period you have already paid for, so you keep the paid plan until then and no money is returned. The Payment and Subscription Policy describes cancellation, and section 5.10 of that policy describes moving between paid plans.

Write to info@notisynk.com before starting a chargeback so we can look at it first, which is almost always faster. Nothing here limits your right to dispute a charge you did not authorise or that is incorrect. Chargebacks raised without contacting us, or raised repeatedly without basis, may lead to suspension.