Terms of Service

These Terms of Service ("Terms") form a binding agreement between the operator of NotiSynk, operating the NotiSynk service from Lebanon ("NotiSynk", "we", "us"), and the person or organisation that creates or uses a NotiSynk Workspace ("you", "the Professional").

By creating an account, confirming an order, or using the Service, you agree to these Terms and to the policies they incorporate: the Privacy Policy, the Data Processing Addendum, the Acceptable Use Policy, the Payment and Subscription Policy, the Refund and Cancellation Policy, the Cookie Policy, the WhatsApp Messaging and Consent Policy, the Subprocessors notice, the Data Retention Policy and the Security Statement.

Each of those documents carries its own version number and effective date, shown at the top of its page. When you accept these Terms, NotiSynk records which versions you accepted and when.

NotiSynk is designed and offered for professional and business activity. It is a tool for a Professional who provides services to their own Clients, and every paid purchase asks you to confirm that you are buying it for that purpose.

Under Lebanese law, a person who acquires a service for purposes other than their professional activity is treated as a consumer and keeps the protections the Consumer Protection Law gives them. Nothing in these Terms is intended to remove a right of that kind, and nothing in these Terms excludes or limits any right that applicable law does not permit the parties to exclude. Where a clause below conflicts with such a right, the right prevails and the rest of the clause continues to apply.

• You must be at least 18 years old and legally capable of entering into contracts.
• If you act for an organisation, you confirm that you are authorised to bind it and to administer its Workspace.
• You are responsible for keeping your account, contact and billing information accurate.

NotiSynk provides a Workspace-based platform for Professionals to manage Clients, Plans, Client Subscriptions, duration and session packages, reminders, support requests and related operational records.

Available features depend on the Workspace billing plan, the current entitlement state, provider availability and the current product configuration. Features may include Client and Client Subscription management, session consumption and restoration, reminder preferences, email and WhatsApp notifications, archiving and restoration, billing visibility, and, on Max, revenue records and reporting.

NotiSynk is an operational tool. It does not provide legal, medical, accounting, tax, financial or other regulated professional advice, and it is not a substitute for your own records or your own agreement with your Clients. You remain responsible for the services you provide, for your Client relationships, and for what you record in the Service.

• A Workspace is a tenant boundary. You must not attempt to reach another Workspace's data or to work around authorisation controls.
• New accounts must confirm their email address before the Workspace becomes usable.
• You are responsible for protecting your credentials, for limiting access to people you authorise, and for telling us promptly if you suspect a compromise.
• You are responsible for activity performed through your account, except to the extent it results from a failure on NotiSynk's side.
• Sharing or reselling credentials, creating accounts automatically, and working around plan limits are not permitted.

"Client information" means the information about your Clients that you or your team enter into the Service: names, contact details, Plan and Client Subscription records, session usage, reminder preferences, consent records and, on Max, the revenue records you enter.

You decide which Clients to record and why. NotiSynk stores and processes that information to run the Service for you, under the Data Processing Addendum. You keep your rights in it, and you grant NotiSynk only the permission needed to host, store, transmit, secure, back up and display it in order to provide, maintain, secure and support the Service and to comply with the law.

Because Client information reaches NotiSynk from you rather than from the Client, the duty to tell your Clients what is recorded, why, and that they may object sits with you. So does the duty to be entitled to record it in the first place.

• Be entitled to record each Client's name, email address, phone number, Client Subscription details, session records and, where you use Max, their payment records.
• Tell your Clients what you record in NotiSynk, what it is used for, and that they can ask you to correct it or object to it.
• Obtain and keep evidence of consent where a communication channel needs it, including WhatsApp opt-in.
• Keep Client contact details and consent status up to date.
• Pass on to us, promptly, any Client request that needs our help to answer.

Lebanese law prohibits collecting or processing information that reveals, directly or indirectly, a person's health, genetic identity or sexual life, unless a narrow exception applies such as the explicit agreement of the person concerned or a licence issued for that purpose. NotiSynk holds no such licence.

NotiSynk is not a medical-record system, a payment-card vault, or a store for government identity documents. You must not enter medical diagnoses, treatment records, biometric identifiers, complete payment-card numbers, card security codes, authentication secrets or government identification numbers into Client records, notes, support messages or notification content.

If your professional activity involves information of that kind, it is your responsibility to determine whether the Service is appropriate, to obtain whatever agreement or authorisation the law requires, and to keep what you record to what is necessary. Free-text fields are for operational notes, not for clinical or regulated records.

• A Plan may be duration-based, session-based, or session-based with a duration. You choose the Plan and you decide what it means commercially between you and your Client.
• A Client Subscription is a service record between you and your Client. It is not your NotiSynk billing subscription, and NotiSynk is not a party to it.
• Selecting a duration-based Plan defaults the Client Subscription to auto-renew; choosing one-time turns that off. Session-based Plans, with or without a duration, do not support auto-renew.
• A Client Subscription's end date cannot fall on or before its start date, and a Client Subscription is treated as ending soon during the seven days before its end date.
• Session balances change only when you record consumption or restoration. Recording a session is a bookkeeping action in NotiSynk; it is not proof that a service took place.
• NotiSynk calculates statuses such as active, ending soon, expired and exhausted from the dates and balances you record. You are responsible for checking that those records are right.
• Auto-renewal of a Client Subscription is an operational convenience inside NotiSynk. It does not create a payment obligation between you and your Client and does not replace your own agreement with them.
• Archived and read-only records remain visible as history and do not offer the actions that an active record offers.

NotiSynk can send reminders to your Clients by email and, where the plan and consent allow, by WhatsApp template message. Reminders are operational messages about a Client Subscription or a session, sent according to the preferences configured in your Workspace.

You are responsible for the content, timing and recipients of those reminders, for having a lawful basis to send them, and for honouring an opt-out. NotiSynk may skip, block or stop a message where consent, entitlement, template approval, phone-number validity or a provider requirement is not satisfied.

Reminders must not be used as advertising. Lebanese law prohibits sending unsolicited advertising to a person who has not agreed to receive it, except where the sender lawfully obtained the address through a previous dealing with them, and requires every advertising message to carry a reply address for a free and permanent opt-out. Reminder templates are not a route around that rule.

Acceptance of a message by a provider does not guarantee that it arrives, is read, or is acted on. NotiSynk reports what the provider reports and nothing more.

• Free includes the limits shown in the Service, currently up to 10 active Clients and 10 active Client Subscriptions.
• Premium raises those limits and adds the features listed at checkout, including WhatsApp reminder delivery.
• Max includes everything in Premium and adds revenue tracking: the revenue dashboard, Client revenue profiles, operational reports, CSV export, financial settings, Plan financial defaults, Client Subscription financial snapshots, and payment, refund and adjustment records.
• Max is operational revenue intelligence. It is not accounting or bookkeeping software, it does not produce audited statements or statutory invoices, and it is not tax software or financial advice. You remain responsible for your own accounting and tax records.
• Premium Testing is an administrator-assigned testing state. It is not a paid plan, it is never offered for sale, it may be time-limited, and it may be removed without refund or compensation.
• Plan limits are enforced by the Service. Archived records stay visible as history while being excluded from active capacity and from reminder processing.

Where a paid plan is available for purchase, the Workspace billing subscription renews automatically for the billing interval shown at checkout until it is cancelled. Premium is presented at USD 14.99 and Max at USD 24.99 per interval; the price shown at checkout is the price that applies. The Payment and Subscription Policy sets out prices, renewal, cancellation, payment failure and changes between paid plans in full, and the Refund and Cancellation Policy sets out refunds.

If a renewal payment fails, NotiSynk may keep the paid plan active during a payment-grace period of 7 days. If payment does not recover, the Workspace moves to Free.

If a Workspace on Free is over the Free limits, NotiSynk provides a downgrade-resolution period of 7 days during which actions that would increase usage may be restricted and you may choose which records to keep active. At the deadline, records beyond the limit are archived as read-only history rather than deleted, and eligible archived records can be restored when capacity returns.

Moving from Max to Premium does not delete recorded revenue data. Max-only functionality stops being available when the downgrade takes effect, and the retained records become reachable again if Max is activated later. The Payment and Subscription Policy describes how upgrades, downgrades and withdrawal of a scheduled downgrade work.

The Service depends on providers for payment processing, WhatsApp message delivery, email delivery, database hosting and application hosting. The Subprocessors notice lists them. Their availability, policies and technical requirements affect what NotiSynk can do.

Where you use a provider directly, that provider's own terms may also apply to you. NotiSynk is not responsible for a provider's outage, account restriction or policy enforcement, or for events outside our reasonable control.

• NotiSynk and its licensors own the Service, its software, designs, documentation and trademarks. Your Client information is not covered by that and remains yours.
• Subject to these Terms, you may use the Service for your own business operations for as long as your subscription lasts.
• You may not copy, resell, sublicense, reverse engineer, scrape, frame or build a competing service from the Service, except where the law expressly permits it.
• If you send us feedback, we may use it without payment, and we will not identify you publicly without your permission.

NotiSynk does not promise uninterrupted or error-free availability. Maintenance, security work, provider outages, network failures and events outside our control can interrupt the Service.

We may improve, change, replace or withdraw features. Where we materially reduce paid functionality we will give reasonable advance notice where it is practicable to do so, except where urgent security, legal or provider action leaves no time for it.

• We may suspend access where it is reasonably necessary to stop security harm, unlawful use, non-payment, abuse, a provider-policy violation, or a risk to another Workspace or to the Service.
• Where it is practicable we will give notice and an opportunity to put the problem right. Suspension can be immediate where the reason is urgent.
• Suspension does not cancel amounts already due.

You may cancel a paid subscription from the billing interface. Unless a refund is approved or the law requires otherwise, cancellation takes effect at the end of the current paid billing period, and the Workspace then moves to Free.

Either party may end the agreement for a material breach that is not put right within a reasonable period after notice, or immediately where the breach cannot be put right, where the conduct is unlawful, or where continuing would create a serious security or legal risk.

You can export the exportable parts of your Workspace data through the tools in the Service at any time while your account is open, including before you cancel. After termination we make exportable data available for a reasonable retrieval period before it is removed. The Data Retention Policy describes what is kept, for how long, and why some records cannot be deleted on request.

NotiSynk does not charge a fee for leaving. If that ever changes, the charge will be disclosed before you enter into the agreement it applies to.

Each party must protect the other's non-public information with reasonable care and use it only to perform the agreement. This does not cover information that is already public, that was lawfully known without restriction, that was independently developed, or that was lawfully received from someone else.

A party may disclose the other's information where the law requires it, after giving notice where it is lawful to give notice.

To the extent the law allows, the Service is provided "as is" and "as available". We do not warrant that reminders, status calculations, message deliveries, session records, revenue records or billing synchronisation will always be accurate, complete, uninterrupted, or sufficient for an obligation you owe to someone else.

Nothing in this section excludes a warranty or a right that applicable law does not permit the parties to exclude.

To the extent the law allows, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, goodwill, business opportunity or anticipated savings.

Subject to the next paragraph, NotiSynk's total liability arising from the Service in any rolling twelve-month period will not exceed the fees you paid for the Service in the twelve months before the event that gave rise to the liability. Where no fees have been paid, that limit is the amount of the loss you can actually show, up to the value of one month of the plan the Workspace was using.

These limits do not apply to fraud, to wilful misconduct, to death or personal injury caused by negligence, or to any liability that applicable law does not permit to be limited or excluded.

To the extent the law allows, you will cover NotiSynk against a third-party claim, a regulatory complaint and the reasonable costs of dealing with either, where it arises from the information you recorded, from the services you provide to your Clients, from messages sent without the consent or notice the law requires, or from a material breach of these Terms by you. We will tell you promptly about any such claim and will not settle it without your agreement.

This section does not apply where the claim results from a failure on NotiSynk's side, and it does not apply to a customer who is acting outside their professional activity.

We may update these Terms to reflect a legal, security, provider or product change. Each update carries a new version number and effective date, and the change is summarised in the change log at the bottom of this page.

Where a change is material, NotiSynk asks you to accept the new version in the Service and records that acceptance. Your earlier acceptances are kept as they were and are never rewritten. Where a change is not material, continued use after the effective date is acceptance of it to the extent the law allows.

We send service messages about your account, billing, security and legal changes to the email address on your account. Those messages are part of the Service and are not marketing; you cannot opt out of them while your account is open.

Formal legal notices to NotiSynk should be sent to info@notisynk.com. Keep the email address on your account current, because it is where notices to you are sent.

These Terms and any dispute arising from them or from the Service are governed by the laws of the Lebanese Republic.

Disputes are subject to the competent courts of Lebanon, without prejudice to any mandatory jurisdiction or right that applicable law does not permit the parties to exclude. In particular, where you are acting outside your professional activity, any forum or remedy that Lebanese consumer law reserves to you remains available to you regardless of this section.

Before starting proceedings, each party should give the other written notice of the dispute and allow 30 days to resolve it in good faith. This does not prevent either party from seeking urgent relief from a court, and it does not delay a request that Lebanese law entitles you to make directly to a court.

• Neither party may transfer the agreement without the other's consent, except that NotiSynk may transfer it as part of a merger, reorganisation or sale of the business, provided the protection of your information continues unchanged.
• Not enforcing a provision on one occasion does not waive it.
• If a provision is found to be invalid, it is narrowed to the least extent necessary or removed, and the rest of the agreement continues.
• These Terms and the policies they incorporate are the entire agreement about the Service and replace earlier statements on the same subject, except a signed agreement that says it prevails.